If you want to return a product or cancel your order, you can.
We apply the following rules for returns:
- Return period is 30 days
- Return shipping costs will not be reimbursed by us
- Within this period you must register your return. Preferably by mail.
The kind request to send your return to:
Vivaldistraat 1
3261 JD Oud-Beijerland
The Netherlands
Return processing:
Upon receipt, we will inspect the products you have returned and settle your return.
The purchase price of the returned products (less any signs of use) will be refunded to the payment details known to us as soon as possible.
For the record, we refer you to our terms and conditions as also described in the product description of the products.
In some cases we cannot take back and resell certain products. This is because of hygienic reasons.
- Unopened filters in seal may be returned. Opened filters cannot be returned. We can no longer sell them. We will charge 100% of the purchase price of a separate filter.
- You may return the product (after it has already been put to use), but we reserve the right to issue no or partial refunds.
Cancel order:
As long as the order has not been shipped, you can cancel it.